Exclusions relating to your health.:
Exclusions relating to the health of someone not insured on this policy, but whose health may affect your decision whether to take or continue with your journey.
You will not be covered for any directly or indirectly related claims (see note on page 9) arising from the health of a travelling companion, someone you were going to stay with, a close relative or a business associate if at the time your policy was issued:
Summary of Travel Extra and Travel Gold
You were aware they have been receiving medical treatment or consultation at any medical facility for a medical condition in the last 12 months.
Benefits | Limit (up to) | Excess | Limit (up to) | Excess |
Trip Cancellation / Curtailment | $5,000 | $50 | $2,500 | $50 |
Family Limit | $10,000 | $5,000 | ||
Emergency Medical Expenses Section 1 – Medical & Related Benefits (Including being diagnosed with epidemic and pandemic such as COVID-19) | $1,000,000 | $250,000 | ||
– Emergency Medical Evacuation / Repatriation | Inc. Above | Inc. Above | ||
– Repatriation of Remains | $10,000 | $5,000 | ||
– Dental | $1,000 Max ($200 per tooth) | $30 | $500 Max ($100 per tooth) | $30 |
– Accommodation costs related to COVID-19 quarantine if diagnosed with COVID-19 | Up to $100 per day (Max 10 days) | Up to $100 per day (Max 10 days) | ||
– Hospital Cash | $500 Max ($50 per day) | $250 Max ($25 per day) | ||
– Emergency Family Travel / Visit of close relative | 1x Economy Ticket | 1x Economy Ticket | ||
Family Limit | $2,000,000 | $500,000 | ||
Loss of travel documents | $500 | $30 | $300 | $30 |
Delayed Personal Possessions | $1,000 ($50 per 4 hours) | 4 hours | $500 ($50 per 4 hours) | 4 hours |
Personal Possessions | $5,000 | $2,500 | ||
– Valuables (including Laptop) | $1,000 | $500 | ||
– Single item, pair or set limit | $250 | $30 | $125 | $30 |
– Alcohol, fragrances and tobacco | $50 | $50 | ||
Family Limit | $10,000 | $5,000 | ||
Personal Accident | ||||
– Death (including common carrier) | $30,000 | $20,000 | ||
– Loss of sight or limb | $15,000 | $10,000 | ||
– Permanent total disablement | $30,000 | Nil | $20,000 | Nil |
Family Limit | $60,000 | $40,000 | ||
Missed Departure | $500 | $30 | $250 | $30 |
Delayed Departure | $1,000 ($50 per 6 hours) | 6 hours | $500 ($50 per 6 hours) | 6 hours |
Personal Liability | $1,000,000 | $250,000 | ||
Family Limit | $2,000,000 | Nil | $500,000 | Nil |
Mugging | $100 | n/a | n/a | |
Credit Card Fraud | $1,000 | $30 | n/a | n/a |
Flight Overbooking | $250 | Nil | $100 | Nil |
Note
Child Personal accident limits
Children aged 16 years and under are only covered for 50% of benefits above excerpt Personal Accident benefits which is limited to 10%.
Inner limits
Some sections of covert also have extra sub limits, for example the personal possessions section has a limit on the amount we will pay for tobacco, alcohol, fragrances and perfumes.
Journey Limits (annual multi-trip cover only)
Annual multi-trip cover is for short trips of 90 days or less per trip only. There is absolutely no-covered offered by this policy whatsoever for trips which last longer than 90 days per tripe. This will include not insuring you for any part of a trip that is longer than 0 days in duration.
Summary of Travel Schengen
The following is only a summary of the Travel Schengen cover limits. You should read the rest of this policy for the full terms and conditions.
Benefits | Limit (up to) | Excess |
Emergency Medical Expenses Benefits (Including being diagnosed with epidemic and pandemic such as COVID-19) | $50,000 | $30 |
– Emergency Medical Evacuation / Repatriation | Inc. Above | $30 |
– Repatriation of Remains | $2,500 | $30 |
– Dental | $200 Max ($50 per tooth) | $30 |
– Accommodation costs related to COVID-19 quarantine (If diagnosed with COVID-19) | Up to $100 per day (Max 10 days) | $30 |
– Hospital Cash | $100 Max ($10 per day) | $30 |
– Emergency Family Travel / Visit of close relative | 1x Economy Ticket | $30 |
Loss of travel documents | $300 | $30 |
Personal Accident | ||
– Death (including common carrier) | $5,000 | Nil |
Note
Child Personal accident limits
Children aged 16 years and under are only covered for 50% of benefits above except Personal Accident benefits which is limited to 10%.
Inner limits
Some sections of cover also have extra sub limits, for example the personal possessions sections has a limit on the amount we will pay for tobacco, alcohol, fragrances and perfumes.
Journey Limits (annual multi-trip cover only)
Annual multi-trip cover is for short trips of 90 days or less per trip only. There is absolutely no covered offered by this policy whatsoever for trips which last longer than 90 days per trip. This will include not insuring you for any part of a trip that is longer than 0 days in duration.
Summary of Optional Extensions
The following is only a summary of the ‘Optional Extensions’. You should read the rest of this policy for the full terms and conditions.
Benefit | Limit (up to) | Excess |
Ski Pack | $500 | Nil |
Delayed Ski Equipment | $300 | Nil |
Ski Equipment | $300 | $50 |
Piste Closure | $300 | Nil |
Avalanche Closure | $150 | Nil |
Benefit | Limit (up to) | Excess |
Terrorism Extension | $100,000 | Excess application to benefit claimed for |
Important information
Thank you for taking out travel insurance with IN TRIP INTERNATIONAL TRAVEL INSURANCE.
Your certificate of insurance shows the sections of the policy cover available, the people who are covered and any special terms or conditions that may apply. Your policy does not cover everything. You should read this policy carefully to make sure it provides the cover you need. If there is anything you do not understand you should contact us.at info@intripinsurance.com
Your travel insurance is underwritten by IN TRIP INTERNATIONAL TRAVEL INSURANCE. How your policy works
Your policy and certificate of insurance is an agreement between you, RCP and us. We will pay for any claim you make which is covered by this policy and happens during the period of insurance. Unless specifically mentioned, the benefits and exclusions within each section apply to each person insured or family in case of a family plan. Your policy does not cover all possible events and expenses. Certain words have a special meaning as shown under the heading ‘Definition of words. These words have been highlighted by the use of bold print throughout the policy document.
Telling us about relevant facts
At the time of taking out this insurance you must tell us about anything that may affect your cover, for example: the health of a close relative who is not travelling with you, but whose health may affect your journey or a travelling companion (see under the heading ‘Health declaration and health exclusions’ of this policy); or your redundancy. If you are not sure whether something is relevant, you must tell us anyway. You should keep a record of any extra information you give us. If you do not tell us about something that may be relevant, your cover may be refused, and we may not cover any related claims.
Cancellation Rights
The premium you paid is non-refundable once the policy is issued. The insurance company shall however review the refund request but cannot guarantee its execution. The insurance company will consider your refund in case your travel visa request is rejected. In this case, please notify the issuing agent within 48 hours of receiving your rejected visa notification and return all your documents to them for a refund of your premium.
You should reach us at info@InTripinsurance.com
The insurance company shall reject your refund request if
Epidemic
A contagious disease recognized by the World Health Organization (WHO) or an official government authority in your country of residence or your trip destination.
Pandemic
An epidemic that is recognized as a pandemic by the World Health Organization (WHO) or an official government authority in your country of residence or your trip destination.
Quarantine
Mandatory confinement of a maximum of 10 days, intended to stop the spread of a contagious disease to which Insured Person has been exposed.
Data Protection
Information about your policy may be shared between us, RCP the reinsurers or members of IN TRIP Travel for underwriting purposes. You should understand that the sensitive health and other information you provide will be used by us, our representatives (if appropriate), our reinsurers, other insurers and industry governing bodies and regulators to process your policy, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited, or no data protection laws). We have taken steps to ensure your information is held securely. Your information will not be shared with third parties for marketing purposes. You have the right to access your personal records
Governing Law
This policy will be in English. The policy will be governed by the law of the Schengen member states Third Party Rights
This policy is intended solely for the benefit of you and us. Unless otherwise specifically provided, nothing in this policy shall be constructed to create any duty to, or standard of care with reference to, or any liability to, any person or entity not a party to this policy
You will not be covered for any directly or indirectly related claims (see note on page 9) arising from the health of a travelling companion, someone you were going to stay with, a close relative or a business associate if at the time your policy was issued:
Definition of Words
When the following words and phrases appear in the policy document or certificate of insurance, they have the meanings given below. These words are highlighted by the use of bold print.
Accident
An unexpected event caused by something external and visible, which results in physical bodily injury, leading to total and permanent loss of sight, total and permanent loss of use of a limb or permanent disablement or death, within a year of the incident.
Area of Cover
Worldwide including – United States of America, Canada and the Caribbean
Worldwide excluding – United States of America, Canada and the Caribbean
Schengen countries (including Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.)
Beneficiary
Beneficiary will be the legal heirs of the person insured.
Business Associate
Any person in your home country that you work closely with, whose absence from work means that the director of your business needs you to cancel or curtail your journey.
Certificate of Insurance
The document issued by the insurer that is used to verify the existence of your Travel Insurance. Departure Point
The airport where your journey from your home country to your destination begins and where the final part of your journey back to your home country begins.
Doctor
A legally qualified doctor holding the necessary certification in the country in which they are currently practising, other than you or a close relative.
Emergency
Medical condition resulting from sickness or accident and requiring emergency hospital admission, and for which delay in treatment beyond the next official working day could reasonably be expected to result in significant and permanent impairment to the life, health, bodily functions and or organ of the person insured.
Excess
The deduction we will make from the amount otherwise payable under this policy for each insured person, for each section, for each claim incident.
Family
Two adults aged 65 and under and up to 8 of their children (including stepchildren and foster children) aged 16 and under (21 and under if they are in full time education) when the appropriate premium has been paid. All persons must live at the same address and be travelling together. All ages referred to are
at the date of travel. For annual multi-trip policies only the policyholder or their spouse shall be covered under the policy when travelling alone. Single parent families are also covered under family plans.
Hazardous activity
The following activities are automatically covered:
Abseiling, archery, athletics, ballooning – hot air (organised pleasure rides only), banana boating, bungee jumping, canoeing (up to grade 2 rivers only not white water), climbing wall, cricket, deep sea fishing, football or soccer (children’s club in res ort only), glacier walking, golf, high rope activities, hiking (trekking and walking), hockey (under 16’s using plastic sticks), horse riding (not competitions, racing, jumping, hunting, eventing, polo or rodeo), hot air ballooning (organised pleasure rides only), ice skating or blade skating (not speed skating), kayaking (up to grade 2 rivers only, not white water), mountain biking, parascending or parasailing (over water), pony trekking, rap jumping, ringos, roller skating or roller blading (wearing pads and helmets), rowing, sail boarding or windsurfing, safari trekking in a vehicle (organised tour), safari trekking on foot (organised tour), scuba diving to 30m, sledging (pulled by dogs or horses or reindeer as a passenger), snorkelling, surfing, tug of war, volley ball, wake-boarding, water polo, water-skiing, white water rafting (up to grade 3 river), windsurfing or sail boarding, ziptrekking (including over snow), zorbing.
There is no cover for:
We may be able to cover you for other activities that are not listed. Please contact us at info@intripinsurance.com
Home
Your usual place of residence where you live.
Insurer
www.In Tripinsurance.eu
Journey
A trip that takes place during the period of insurance which begins when you leave home or place of work (whichever is later ) and ends when you get back home , to a hospital or nursing home , to a hospital or nursing home or place of work in your home country . whichever is earlier.
For single trip cover
You will only be covered if you are aged 75 or under at the date your policy was issued. Trips within your home country are not covered.
Any other trip which begins after you get back is not covered.
A trip which is booked to last longer than 90 days is not covered.
For annual multi-trip cover
You will only be covered if you are aged 75 or under at the start date of your policy. Cover is for short trips of 90 days or less per trip only. There is absolutely no cover offered by this policy whatsoever for trips which are longer than the 90 days per trip. This would include not insuring you for any part of a trip that is booked to last longer than 90 days in duration, unless we agree otherwise in writing.
Trips within your home country are not covered.
you will be covered for taking part in winter sports activities for up to 17 days in total during the period of insurance when the appropriate extra premium has been paid and you are under the age of 65 years old.
Medically Necessary
A service or treatment which is appropriate and consistent with diagnosis and which, in accordance with generally accepted medical standards, could not have been omitted without adversely affecting the person insured’s condition or the quality of medical care rendered.
Pair or set
A number of items of personal possessions (not including Ski Equipment) that belong together or can be used together.
Period of insurance
For single trip cover
Cancellation cover begins from the issue date shown on your certificate of insurance and ends at the beginning of
your journey. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey
or at the expiry of your policy, whichever is earlier. For annual multi-trip cover
Cancellation cover begins on the start date shown on your certificate of insurance or the date you booked your journey, whichever is the later and ends at the beginning of your journey. The cover for all other sections starts at the beginning of your journey and finishes at the end of your journey or at the expiry of your policy, whichever is earlier.
For single trip and annual multi-trip cover
All cover ends on the expiry date shown on your certificate of insurance, unless you cannot finish your journey as planned because of death, injury or illness or there is a delay to the public transport system that cannot be avoided. In these circumstances, we will extend cover free of charge until you can reasonably finish that journey.
Personal possessions
Each of your suitcases, trunks and similar containers (including their contents) and articles worn or carried by hand (including your valuables).
Pre- Existing medical condition
A pre-existing condition means:
An ongoing medical or dental treatment or dental condition which you are aware or related complication you have, or the symptoms of which you are aware
A medical or dental condition that is currently being, or has been investigated, or treated by a health professional (including dentist and chiropractor) prior to policy issuance.
Any condition for which you take prescribed medicine or see a medical specialist. Any condition for which you have had surgery.
Close relative or family member
Your mother (in-law), father (in-law), step parent (in-law), sister (in-law), brother (in-law), wife, husband,
fiance, partner, son (in-law), daughter (in-law), step child, foster child, grandparent or grandchild, uncle, aunt, step brother, step sister.
Resident
A person who is a Citizen or who has Resident Status
Single parent families
One adult aged 69 and under and your children (including step children and foster children) aged 16 and under when the appropriate premium has been paid. All persons must live at the same address and be travelling together. All ages referred to are at the date of travel.
Ski equipment
This consists of skis, poles, boots, bindings, snowboards or ice skates.
Ski pack
Hired ski equipment, ski school fees and lift passes.
Travelling companion
Any person that has booked to travel with you on your journey.
Terrorism I Act of Terrorism
Terrorism is a loss, damage, cost or expense of whatsoever nature directly or indirectly caused by, resulting from or in connection with any act of terrorism regardless of any other cause or event contributing concurrently or in any other sequence to the loss. An act of terrorism means an act, including but not limited to the use of force or violence and/or the threat thereof, of any person or group(s) of persons, whether acting alone or on behalf or in connection with any organization(s) or government(s), committed for political, religious, ideological or similar purposes including the intention to influence any government and/or to put the public, or any section of the public in fear.
Valuables
Jewelry, watches, items made of or containing precious metals or semi/precious stones, furs, binoculars, telescopes, computer games, any kind of photographic, audio, video, computer, laptop, television, fax and phone equipment (including mobile phones), MP3 players, PDAs, electronic games, TVs and CDs, mini discs, DVDs, cartridges, video and audio tapes.
We, our, us
IN TRIP Travel which administers the insurance on behalf of the insurer.
You, your, insured persons
Each person shown on the certificate of insurance for whom the appropriate premium has been paid.
24-hour emergency medical assistance
Please tell us immediately about any serious illness or accident abroad where you have to go into hospital or you may have to return home early or extend your stay because of any illness or injury. If you are unable to do this because the condition is life, limb, sight or organ threatening, you should contact us as soon as you can. You must also tell us if your medical expenses are over US$250. If you are claiming for a minor illness or accident you should, where possible, pay the costs and reclaim the money from us when you return. You can call 24 hours a day 365 days a year or email.
info@intripinsurance.com
Please give us your name, age and your policy number. Say that you are insured with Alliance. Below are some of the ways the 24-hour emergency medical assistance service can help.
Confirmation of payment
We will contact hospitals or doctors abroad and guarantee to pay their fees, providing you have a valid claim.
Repatriation
If our medical advisers think it would be in your medical interests to bring you back to your home or to a hospital or nursing home in your home country, you will normally be transferred by regular airline or road ambulance. Where medically necessary in very serious or urgent cases, we will use an air ambulance. We will consult the treating doctor and our medical advisers first. If you need to go home early, the treating doctor must provide a certificate confirming that you are fit to travel. Without this the airline can refuse to carry any sick or injured person.
You can contact us at any time day or night. You will be answered by one of our experienced assistance co-ordinators who you should give all relevant information to. Please make sure you have details of your policy before you phone.
Health declaration and health exclusions
Exclusions relating to your health
Exclusions relating to the health of someone not insured on this policy, but whose health may affect your decision whether to take or continue with your journey.
You will not be covered for any directly or indirectly related claims (see note below) arising from the health of a travelling companion, someone you were going to stay with, a close relative or a business associate if at the time your policy was issued:
General Exclusions
The following exclusions apply to the whole of your policy:
We will not cover you for any claim arising from, or consisting of, the following: 1. A relevant fact that you knew about before you travelled, unless we agreed to it in writing.
Conditions
The following conditions apply to the whole of your policy. Please read these carefully as we can only pay your claim if you meet
these:
are not covered by this policy and to minimise any potential claim.
in force for longer than 90 days, or you know you will be making a claim.
claim and give us all the information we ask for. Your claim will be considered declined if you do not notify us of your intention
to claim within 30 days of your return home. Please see section ‘Making a claim’ for more information.
We have the right to do the following
Sanctions
IN TRIP Partners cannot pay any claim or provide any benefit to the extent that the payment of such claim or provision of such benefit would expose IN TRIP Partners to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union or United States of America. We are unfortunately therefore unable to accept any claims relating to treatment in geographical locations that are subject to current applicable sanctions laws or where the claimant has provided us with a claims or residency address in geographical locations that are subject to current applicable sanctions laws, as to do so would contravene currently enforced economic sanctions Regulation.
Sports and Leisure activities
The following activities are not covered.
IN TRIP Travel Sports and leisure activities
Abseiling, archery, athletics, ballooning – hot air (organised pleasure rides only), banana boating, baseball, basketball, bungee jumping (once only), canoeing (up to grade 2 rivers only not white water), climbing wall, cricket, cycling (nonprofessional and not main mode of transport), cycle touring (no more than 16 days), deep sea fishing, football or soccer (children’s club in resort only), Frisbee, golf, high rope activities, high diving (platform only and up to 10 meters), hiking or trekking or walking (up to 15 miles a day and up to 4,000m), hockey (under 16’s using plastic sticks), hot air ballooning (organised pleasure rides only), kayaking (up to grade 3 rivers only, not white water), marathon running or triathlon
(nonprofessional), mountain biking (on road), parascending or parasailing (over water), pony trekking, rap jumping, ringos, roller skating or roller blading (wearing pads and helmets), rowing, safari trekking in a vehicle (organised tour up to 16 days), safari trekking on foot (organised tour up to 16 days), sand dune boarding or surfing or skiing, scuba diving to 30m, sea canoeing or kayaking (close to shoreline only), skateboarding, sledging or sleighing (pulled by dogs or horses or reindeer as a passenger), snorkeling, surfing, tug of war, volley ball, wake-boarding (no cover for ramps, kickers and sliders), water-skiing (no cover for jumping), white water rafting (up to grade 3 river), zip-trekking (including over snow) and zorbing.
The following activities are also not covered,
Camel riding, catamaran sailing (if qualified), clay pigeon shooting, dinghy sailing, elephant riding or trekking, go karting, horse riding or trekking (not competitions, racing, show-jumping, jumping, hunting, eventing, polo or rodeo), jet boating or shotover jetting, jet skiing, motor cycling (up to 125cc and not main mode of transport), paint balling (wearing eye protection), quad biking (off road only), rifle range shooting, sailing or sail boarding or windsurfing (if qualified and in territorial waters only), shooting and yachting (if qualified in inland territorial waters within 12 mile limit).
The following activities are only covered when the additional premium has been paid and you are under the age of 65 years old.
Bamboo rafting or boating, boogie boarding, caving or pot holing (with qualified or experienced guide) dry slope skiing, hiking or trekking or walking (over 15 miles a day and between <4,000m and >5,450m), hockey, kite surfing, kite skiing and street hockey (wearing pads and helmets) lacrosse, mountain biking (off road), parachuting, paragliding, shark diving (inside cage), water polo, weightlifting and white water rafting (grade 4 – 5 river).
The following activities are also covered provided the additional premium has been paid and you are under the age of65yearsoldhowever,coverunder‘Section9-Personalliability’doesnotapply;
Kite buggying (no personal accident cover) and martial arts training (no competition).
‘Category X’ sports and leisure activities
Your policy does not provide any cover for the following activities.
Base jumping, black water rafting, bouldering, boxing, bungee jumping (more than once), canyoning, cave tubing or cave diving, flying (except passengers in licensed passenger carrying aircraft), free mountaineering, gliding (no cover for crewing or piloting), high diving (platform only and over 10 meters), hiking or trekking or walking (above 5,450m), hunting (fox or drag), hydrospeeding, kayaking (above grade 3 rivers), micro lighting, motor rallying or motor sport (all types on land or water), motorbike scrambling or dirt biking (and any other off road motorbiking), mountaineering (using ropes or guides), overland expeditions, parapenting, parascending or parasailing (over land), riding on a luge, river bugging or tubing or boarding, rodeo, rugby, scuba diving deeper than 30m, shark diving (without cage), sky diving or sky surfing, white water canoeing, white water sledging or hydrospeeding and white water rafting (above grade 5 river),
There is also no cover for:
We may be able to cover you for other activities that are not listed. Please contact us at info@intripinsurance.com.
If you have chosen to include winter sports cover and this is shown on your certificate of insurance, the following
activities are automatically covered provided you are under the age of 65 years old:
Big-foot skiing, cross-country skiing (on recognised tracks only), bobsleigh or luge, ice skating or blade skating (not speed skating), glacier skiing or hiking or trekking or walking, heli skiing or boarding, monoskiing, off-piste skiing or snowboarding (as long as you are skiing within the ski area boundaries of a recognised ski resort and following ski patrol guidelines), ), skiing (including on dry slopes and indoor ski centers), sledging, snow blading, snowboarding, snow mobiles or skidoos, snow shoeing, snow tubing, and tobogganing.
Your policy does not provide any cover for the following activities .
Cat-skiing, ice climbing, skeleton sledding, ski acrobatics, ski-flying, ski jumping, ski mountaineering (using ropes or guides), ski
racing, ski stunting or snowcat skiing, snow kiting.
There is also no cover for:
We may be able to cover you for other activities that are not listed. Please contact us info@intripinsurance.com
Making a Claim
To claim:
You can submit your claim online on our dedicated online claim portal. Alternatively, you can reach out to us via:
info@intripinsurance.com
You should fill in the form and send it to us within 30 days of your return home with all the information and documents we ask for. Failure to provide the required information within 30 days of your return home will result in a claim denial. It is essential that you provide us with as much detail as possible to enable us to handle your claim quickly. Please keep photocopies of all information you send us.
You will need to obtain some information about your claim while you are away. Below is a list of the documents we will need in order to deal with your claim.
For all claims
Medical expenses
Always contact our 24-hour emergency medical service when you are hospitalized (including being diagnosed with epidemic and pandemic such as Covid 19) , require repatriation or where medical fees are likely to exceed US$ 250.
Medical evidence from the treating doctor to confirm the illness or injury and treatment given including hospital admission and discharge dates, if this applies.
If you are advised by a doctor at your resort that you cannot go on your pre-booked excursions because of medical reasons, you should obtain a medical certificate from them confirming this.
Loss of Travel Documents
Written confirmation from the Consulate where the loss happened detailing the date of loss, notification of loss and replacement together with a written report from the police.
For loss or damage in transit claims, including delayed personal possessions.
Please obtain a Property Irregularity Report (PIR) from the airline within 7 days of the delay / loss / damage. You have 21 days to write to the airline confirming details of essential replacement items purchased.
Personal possessions
then belong to us. Obtain an estimate for repair for all damaged items. Personal accident
admission / discharge.
Missed departure
Detailed account of the circumstances causing you to miss your departure together with supporting evidence from the public transport provider or accident / breakdown authority attending the private vehicle you were travelling in.
Delayed Departure
Written confirmation from the airline, rail company, shipping line or their handling agent of the scheduled and actual departure times and why the departure was delayed.
Personal liability
Please note that you should not admit liability, offer to make any payment or correspond with any third party without our written consent.
Loss of credit I debit card
discovered.
Winter sports
Ski pack
Medical evidence from the treating doctor to confirm the illness or injury and treatment given including hospital admission / discharge if this applies. If you are advised by a doctor at your resort that you cannot take part in your pre-booked ski activities because of medical reasons, you should obtain a medical certificate from them confirming this.
Ski equipment and delayed ski equipment
Written confirmation from your tour operator, the local piste authority or ski lift operator confirming the reason for the closure and duration.
Terrorism Extension
The following triggers need to occur, before an insured person can file a claim:
Making a complaint
We aim to provide you with a first class policy and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint, your legal rights will not be affected.
In the first instance, please contact:
Customer Services Manager IN TRIP Travel – (claims@In Tripinsurance.eu)
Please supply us with your name, address, policy number and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint, in the shortest possible time.
Cancellation or curtailment charges – Section 1
If you think you may have to cut your journey short (curtail), we must be told immediately – see under the heading ‘24-hour emergency medical assistance’ for more information.
WHAT YOU ARE COVERED FOR
We will pay up to the amount shown in your summary of cover for your part of unused personal accommodation, transport charges and other travel expenses which there is a contract to pay that cannot be recovered from anywhere else.
We will provide this cover in the following necessary and unavoidable circumstances: Cancellation
If you cancel your journey before it begins because one of the following happens:
relative or business associate of you.
explosion, subsidence, vandalism, fallen trees, impact by aircraft or vehicle at your home or their home or usual place of business in your home country.
Curtailment
You cut your journey short (curtail) after it has begun because of one of the following: • Anything mentioned in cancellation.
Note
We will calculate interruption claims from the date it is necessary for you to return to your home country or the date you are hospitalized as an in-patient, for the rest of your journey. We will pay unused personal accommodation and other travel expenses based on each 24-hour period you have lost. If you need to be repatriated, we will not refund the cost of your unused return travel tickets. We will put the value of these tickets towards the extra transport costs we have to pay.
WHAT YOU ARE NOT COVERED FOR
Under Cancellation and Curtailment
An excess of the amount shown in your summary of cover.
Any condition stated under Health declaration and health exclusions.
More than the lowest market value of equivalent accommodation, transport charges and other travel expenses, if payment was made using frequent flyer points, airmiles, loyalty card points, redeemable vouchers or another similar scheme.
Anything caused by:
Under Curtailment
Emergency medical and associated expenses (including being diagnosed with epidemic and pandemic such as Covid 19) – Section 2
If you are taken into hospital or you think you may have to come home early or extend your journey because of illness or accident, or if your medical expenses are over US$ 250 we must be told immediately – see under the heading ‘24-hour emergency medical assistance’ for more information.
WHAT YOU ARE COVERED FOR
We will pay you or your Personal Representatives for the following necessary and unforeseen emergency expenses if you die, are injured, have an accident or are taken ill during your journey including being diagnosed with epidemic and pandemic such as Covid 19).
Up to the amount shown in your summary of cover for reasonable fees or charges you incur for: Treatment
Medical, surgical, medication costs, hospital, nursing home or nursing services outside your home country. Repatriation of remains.
Up to the amount shown in your summary of cover for the cost of transporting the body of the person insured to their home.
Dental
Up to the amount shown in your summary of cover for emergency dental treatment to relieve sudden pain. The dental cover is also applicable if treatment is required due to accident, illness or injury within the scope of this section.
Accommodation Costs Related to COVID-19 Quarantine
If you are placed in individual quarantine during the trip by order or other requirement of a government, public authority, or travel supplier based on a positive COVID-19 epidemic/pandemic test. This does not include any quarantine that applies generally or broadly to some or all of a population, vessel, or geographical area, or that applies based on where you are traveling to, from, or through.
We will cover your accommodation costs on direct billing, up to the amount limits stated in the summary of cover.
Hospital Cash
We will pay you, up to the amount shown in your summary of cover, for each day you are hospitalized for over a continuous 48 hour period while you are overseas.
Emergency family travel
Up to the amount shown in your summary of cover for one other person who stays or travels with you or to you from your home country on medical advice.
WHAT YOU ARE NOT COVERED FOR
you travelling in an aircraft (except as a passenger in a fully-licensed, passenger-carrying aircraft); your suicide, self-injury or deliberately putting yourself at risk (unless you were trying to save another person’s life)
for example
swimming while under the influence of alcohol or climbing from one balcony to another. you travelling on a motorcycle, unless the rider holds an appropriate valid license and all insured persons are wearing crash helmets;
you taking part in any hazardous activity unless mentioned under the sports and leisure activities on page 11.
COVID 19
You must not have travelled against your home country’s government advice or against local authority advice at your trip destination
The consequences:
which require a quarantine period or specific preventive or monitoring measures by the local and/or national health authorities of the country in which you are staying
Please refer to Sections General exclusions, Conditions and Making a claim that also apply Loss of Travel Documents – Section 3
WHAT YOU ARE COVERED FOR
We will pay for the following travel documents if they are lost, stolen or destroyed on your journey.
Passport
Up to the amount shown in your summary of cover for the cost of extra transport, accommodation and administration costs you have to pay to get a temporary passport to enable you to return to your home country.
Visas
Up to the amount shown in your summary of cover for the cost of extra transport, accommodation and administration costs you have to pay to get a temporary visa to enable you to return to your home country.
WHAT YOU ARE NOT COVERED FOR
Please refer to Sections General exclusions, Conditions and Making a claim that also apply. Delayed Personal Possessions – Section 4
WHAT YOU ARE COVERED FOR
Up to the amount shown in your summary of cover in total for essential replacement items, if your personal possessions (this does not include valuables) are temporarily lost or stolen on your outward journey for more than 4 hours from when you arrived at your destination.
Note :
You must send us the receipts for anything that you buy. If the items are permanently lost, we will take any amount that you are due to be paid under this section from the final claim settlement under the Personal Possessions – section 5.
WHAT YOU ARE NOT COVERED FOR
Please refer to Sections General exclusions, Conditions and Making a claim that also apply.
Personal possessions – Section 5
WHAT YOU ARE COVERED FOR
Personal possessions – Section 5
Up to the amount shown in your summary of cover if your personal possessions are damaged, stolen, lost or destroyed on your journey.
We will pay for your single, paired or set of valuables whether jointly owned or not, as defined in the definition and specified in the summary of the cover,
We will pay for Tobacco, alcohol and fragrances up to the policy limit as specified in the summary of cover.
Note :
It will be our decision to pay either:
and phone equipment.
Valuables carried in suitcases, trunks or similar containers unless they are on your person or carried by you.
Valuables unless they are on your person or locked in a safe or safety deposit box (if one is available) or locked in the accommodation you are using on your journey. Contact or corneal lenses, unless following fire or theft.
Bonds, share certificates, guarantees or documents of any kind.
Personal possessions unless they are on your person, locked in the accommodation you are using on your journey or they are out of sight in the locked boot or covered luggage
area of a locked motor vehicle (no cover for valuables). Passport.
Personal money.
Please refer to Sections General exclusions, Conditions and Making a claim that also apply. Personal Accident – Section 6
WHAT YOU ARE COVERED FOR
We will pay you or your beneficiary one of the following amounts for an accident during your journey. Death (including Common Carrier)
The amount shown in your summary of cover for death. (We will not pay more than 10% of the benefits shown in your certificate of insurance if you are aged 16 or under at the time of the accident.)
Permanent loss of sight or limb
The amount shown in your summary of cover for total and permanent loss of sight in one or both eyes or total and permanent loss of use of one or both hands or feet.
Permanent total disablement
The amount shown in your summary of cover for a permanent physical disability as a result of which there is no paid work which you are able to do. (We will not pay any compensation if you are aged 16 or under or aged 65 or over at the time of the accident.)
Note :
Death benefit payments will be made to your Personal Representative.
WHAT YOU ARE NOT COVERED FOR
Any condition stated under Health declaration and health exclusions. Any claim arising more than one year after the original accident. Anything caused by:
shown on your certificate of insurance;
swimming while under the influence of alcohol or climbing from one balcony to another;
helmets;
We will not pay more than one of the benefits resulting from the same injury.
Please refer to Sections General exclusions, Conditions and Making a claim that also apply. Delayed Departure – Section 7
YOU ARE NOT COVERED FOR
Compensation of the amount shown in your summary of cover if the flight, train or sea going vessel you are booked on is delayed at its departure point by more than 6 hours from the time shown in your travel itinerary (plans) because of:
WHAT YOU ARE NOT COVERED FOR
Missed Departure – Section 8
WHAT YOU ARE COVERED FOR
We will pay you up to the amount shown in your summary of cover for the cost of extra accommodation and transport which you have to pay to get to your journey destination or back home because you are delayed by more than 4 hours in getting to the departure point by the time shown in your travel itinerary (plans) because:
Any claim unless you:
Any delay caused by a riot, civil commotion, strike or industrial action which began or was announced before your policy or travel tickets for your journey were bought (whichever is later). Failure of public transport caused by a riot, civil commotion, strike or industrial action which began or was announced before you left home or where you could have reasonably made other travel arrangements.
The withdrawal from service of an aircraft, cross-channel train or sea vessel (temporarily or permanently), on which you are booked to travel, by the carrier or on the recommendation or order of any government, civil aviation authority, port authority, rail authority or other similar authority in any country.
Please refer to Sections General exclusions, Conditions and Making a claim that also apply. Personal liability – Section 9
If you are hiring a motorised or mechanical vehicle while on your journey you must make sure that you get the necessary insurance from the hire company. We do not cover this under our policy.
WHAT YOU ARE COVERED FOR
We will pay up to the amount shown in your summary of cover plus any other costs we agree to in writing that relate to anything you cause during your journey for which you are legally liable and results in one of the following.
Note :
Inform us as soon as you or your Personal Representatives are aware of a possible prosecution, inquest or fatal injury, which might lead to a claim under this section.Please do not negotiate, pay, settle, admit or deny any liability to any third party, without our written consent.
WHAT YOU ARE NOT COVERED FOR
An excess of the amount shown in your summary of cover.
Any liability for bodily injury or loss of or damage to property that comes under any of the following categories.
Something which is suffered by anyone employed by you or a close relative and is caused by the work they are employed to do.
Something which is caused by something you deliberately did or did not do.
Something which is caused by your employment or employment of a close relative Something whichis caused by you using any firearm or weapon.
Something whichis caused by any animal you own, look after orcontrol.
Something whichyou agree to take responsibility for which you would not otherwise have been responsible for.
Any claim incident occurring in your home country.
Any contractual liabilities.
Any liability for bodily injury suffered by you, a close relative or travelling companion.
Compensation or other costs caused by accidents arising from your ownership or possession of any of the following.
The use of any land or building except for the accommodation you are using on your journey. Motorised or mechanical vehicles and any trailers attached to them. Aircraft, motorised watercraft or sailing vessels.
Please refer to Sections General exclusions, Conditions and Making a claim that also apply.
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